Privacy Policy

We only collect personal information that we need to respond to you and to do our work. This includes:

• Enquiry details. When you use our contact form we collect your name, email address, phone number (if you give it), the service you are interested in and your message.
• Booking details. When you book a call, the information you enter is collected by our scheduling provider, Calendly, and shared with us.
• Correspondence. Emails, calls and messages you send us, and information you give us during a project.
• Client and project information. Business contact details, billing details and the material you supply so we can deliver our services.
• Technical information. Like most websites, our hosting and content providers automatically receive basic technical data such as your IP address, browser type and the pages requested.

We do not ask for sensitive information through this website, and we ask that you do not send it to us.

We collect personal information directly from you when you fill in a form, book a call, email or phone us, or work with us as a client. Occasionally we receive it from someone acting for you, such as a colleague who introduces you.

You can browse this website without telling us who you are. If you choose not to provide the information we ask for, we may not be able to respond to your enquiry or provide our services.

We use personal information to:

• respond to enquiries and provide quotes;
• arrange and hold calls and meetings;
• deliver, manage and invoice our services;
• keep our website secure and working properly;
• tell existing contacts about our work and services, where the law allows it; and
• meet our legal and accounting obligations.

You can opt out of marketing messages at any time by using the unsubscribe link in the message or by contacting us.

This website stores a small amount of data in your browser so pages load with the latest content. It is not used to identify you.

Some features are provided by other companies, which may set their own cookies or receive technical data when the content loads. These include video hosted on Vimeo and Dropbox, fonts from Google Fonts, and bookings through Calendly. Their use of information is covered by their own privacy policies.

You can block or delete cookies in your browser settings. Parts of the site may not work as intended if you do.

We do not sell personal information. We share it only where needed to run our business, with:

• service providers who host our website and database, handle bookings, email and file storage;
• contractors who help us deliver a project, under confidentiality obligations;
• professional advisers such as accountants and lawyers; and
• regulators or authorities, where we are required to by law.

Some of these providers store data outside Australia, including in the United States. Where we send information overseas we take reasonable steps to make sure it is handled in line with Australian privacy law.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Enquiries sent through this website are stored in an access-controlled database that only authorised members of our team can read.

No method of sending or storing information online is completely secure. If a data breach is likely to cause serious harm, we will notify the people affected and the regulator as the law requires.

We keep personal information only for as long as we need it for the purposes above or as the law requires. When it is no longer needed we delete it or remove the details that identify you.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first, and in limited cases the law allows us to refuse; if so, we will tell you why.

If you are located in a region with additional privacy rights, such as the European Union or the United Kingdom, you may also have the right to object to or restrict certain uses of your information.

If you believe we have mishandled your personal information, please contact us first so we can try to put it right. We will acknowledge your complaint promptly and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown at the top.

For any privacy question or request, email info@bez.media or call 1300 34 34 44.